Disclaimers

Although our products are tested to the best of our ability, we cannot guarantee that they are indestructible.

Our recommendations are guidelines only. It is the owner's responsibility to use their judgement to ensure that the products are suitable for their pet.

We take no responsibility for any damage to products or harm caused due to misuse, unsuitability, or unsupervision. We also do not offer refunds in these cases.

All products are designed to last for a 'reasonable' length of time. This is down to our disgression depending on the type pf product. The overuse or misuse of a product can deteriorate the product quality.

Although we inspect every product before shipping, please ensure that you check for signs of damage upon receiving your products and continue to do so before each use.

Customers have 48 hours to report a damaged product after receiving. This is 48 hours from the 'delivered' status of the tracking.

If you would like to speak to a member of the team regarding one of our products please contact info@puppandmutt.co.uk.